Responsibilities: •Oversee and manage a team of customer support representatives •Train and mentor new team members •Monitor and analyze customer service metrics to improve performance •Handle escalated customer inquiries and complaints •Develop and implement customer service policies and procedures •Collaborate with other departments to ensure a seamless customer experience •Maintain a positive and professional work environment for the customer support team Requirements: •Bachelor's degree in business administration or related field •Proven experience in a customer service or support role •Strong leadership and communication skills •Ability to multitask and prioritize in a fast-paced environment •Proficiency in using customer support software and tools •Familiarity with customer relationship management (CRM) systems Preferred skills: •Experience in managing a team of customer support representatives •Knowledge of customer service best practices and industry trends •Ability to analyze data and draw actionable insights •Certification in customer service management or related field,